Terms of service
Welcome to Baskon Mart Private Limited. By accessing or using our website and services, you agree to be bound by the following Terms of Service.
Service Area
Baskon Mart Private Limited currently operates and delivers orders only within Jammu & Kashmir. Orders placed outside our serviceable area may be cancelled.
Orders & Availability
All products listed on our platform are subject to availability. We reserve the right to limit quantities, refuse service, or cancel orders where necessary, including due to product unavailability, pricing errors, operational limitations, or other reasonable circumstances.
Delivery
We aim to deliver all orders on the same day. However, delivery timelines may vary depending on product availability, order volume, traffic, weather conditions, and availability of delivery partners.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.
Pricing & Payments
All prices are displayed in Indian Rupees (INR). Applicable taxes and charges will be shown at checkout or otherwise communicated where applicable.
Payment must be completed using the payment methods available on our website unless a different payment arrangement is specifically offered by us.
Returns & Exchanges
Since we deal in grocery and daily essentials, returns and exchanges are generally not accepted once an order has been delivered, except in cases of damaged, expired, or incorrect items.
Please refer to our Return & Exchange Policy for complete details, including the applicable 15-minute reporting window after delivery.
Cancellations & Refunds
Orders cannot be cancelled once they have been dispatched.
Any eligible refund will be processed in accordance with our Return & Exchange Policy and the applicable payment method.
User Responsibility
Customers are responsible for providing accurate and complete delivery information, including their name, phone number, address, and other information required to fulfill an order.
Baskon Mart Private Limited will not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or inaccurate information provided by the customer.
Website Use
Customers agree not to misuse our website, attempt to gain unauthorized access, interfere with the operation of our Services, or use our Services for any unlawful purpose.
Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, and availability displayed on our website are accurate. However, minor variations in product appearance, packaging, weight, or brand may occur.
For fresh produce and other products sold by weight, the actual quantity or weight may vary within reasonable limits.
Limitation of Liability
To the extent permitted by applicable law, Baskon Mart Private Limited shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Changes to Terms
We reserve the right to update or modify these Terms of Service from time to time.
Any updated version will be posted on this website with the revised date where appropriate. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.
Contact Information
For questions, support, or concerns regarding our Services or these Terms, please contact us:
Baskon Mart Private Limited
Phone: +91 8899956667
Email: support@baskonmart.com
Registered Address: S No 22, Sabzi Mandi, Gate No. 1, Narwal Mandi, New Fruit Market, Jammu – 180012, Jammu & Kashmir, India
