Refund policy
At Baskon Mart Private Limited, we strive to deliver fresh and quality products to our customers.
We aim to deliver all orders on the same day. However, delivery timelines may vary depending on product availability, order volume, and the availability of delivery partners.
Since we deal in grocery and daily essentials, returns and exchanges are not accepted once an order has been delivered, except in cases of damaged, expired, or incorrect items.
Damages and Issues
Please inspect your order immediately upon delivery. If you receive a damaged, expired, or incorrect item, please contact us within 15 minutes of delivery and provide clear photographs or relevant details of the item.
After verification, Baskon Mart Private Limited may provide a replacement, exchange, or refund, as applicable.
The return and exchange window closes 15 minutes after delivery. No return, exchange, replacement, or refund requests will be accepted after this 15-minute window.
Non-Returnable Items
Due to the nature of our products, the following items are generally non-returnable:
- Perishable goods and fresh produce
- Grocery and food items
- Dairy products
- Frozen products
- Personal care and hygiene products
- Opened or used products
- Products that have been damaged after delivery due to improper handling or storage
Exchanges
Exchanges are only considered for damaged, expired, or incorrect items reported within 15 minutes of delivery, subject to verification and product availability.
If the replacement item is unavailable, Baskon Mart Private Limited may provide a refund, as applicable.
Refunds
If your refund request is approved after verification, the refund will be processed according to the applicable payment method and circumstances.
For any questions regarding returns, exchanges, or refunds, please contact us at:
Email: order@baskonmart.com
Baskon Mart Private Limited reserves the right to verify the reported issue before approving any replacement, exchange, or refund.
