Privacy policy
Last updated: September 5, 2026
Baskon Mart Private Limited ("Baskon Mart", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient online shopping experience (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you otherwise communicate with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
- Contact information, including your name, phone number, email address, billing address, and delivery address.
- Order and transaction information, including products purchased, order details, transaction history, returns, exchanges, cancellations, and delivery information.
- Payment information, including payment method and payment transaction details. Payment information may be processed by third-party payment providers.
- Account information, including your account details, login information, preferences, and settings, if you create an account.
- Communications, including information you provide when you contact us regarding an order, product, delivery, return, refund, or other customer-support matter.
- Device and technical information, including your IP address, browser type, device information, network information, and other technical identifiers.
- Usage information, including information about how you interact with and navigate our website and Services.
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.
- Automatically when you use our website, including through cookies and similar technologies.
- From service providers that help us operate our store and provide our Services.
- From payment, delivery, technology, and other business partners where applicable.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfill your orders.
- Arrange delivery of your purchases.
- Process payments and transactions.
- Communicate with you regarding your orders, deliveries, refunds, exchanges, or customer-support requests.
- Provide, maintain, and improve our website and Services.
- Manage customer accounts and preferences.
- Provide personalized shopping experiences where applicable.
- Detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activity.
- Send promotional or marketing communications where permitted by applicable law and in accordance with your preferences.
- Comply with applicable legal and regulatory requirements.
- Protect our rights, customers, business, and Services.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember your preferences, understand how customers use our Services, improve website functionality, and support relevant marketing or analytics activities.
You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
How We Share Your Personal Information
We may share personal information with third parties where necessary to provide our Services and operate our business.
These may include:
- Shopify, which provides the ecommerce platform used to operate our online store.
- Payment processors and payment service providers.
- Delivery and fulfillment partners.
- Technology, hosting, analytics, customer-support, and other service providers.
- Marketing and advertising service providers, where applicable.
- Professional advisers and business partners where necessary.
- Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by applicable law.
We do not sell your personal information as part of our ordinary business operations.
Relationship with Shopify
Our online store is hosted on Shopify. Shopify processes certain personal information relating to your use of our store and Services in order to provide and improve its platform and related services.
Information submitted through our store may be processed by Shopify and other service providers involved in operating the store, processing payments, analytics, customer support, and fulfilling orders.
For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites, applications, or platforms.
If you access a third-party website through a link on our Services, that third party's privacy policy and terms will apply. We are not responsible for the privacy practices, security, or content of third-party websites or services.
Children's Privacy
Our Services are not intended for children who are not legally permitted to use such services under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.
Security of Your Information
We take reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal and regulatory obligations, and enforce our agreements and policies.
The retention period may vary depending on the type of information and the purpose for which it is processed.
Your Rights and Choices
Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable legal requirements.
- Request information about how your personal information is processed.
- Opt out of certain marketing communications.
To exercise an applicable privacy right or ask a question about your personal information, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Marketing Communications
Where permitted by applicable law, we may send promotional communications about our products, offers, or Services.
You may opt out of promotional emails by using the unsubscribe option included in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send you essential service-related communications, such as order confirmations, delivery updates, account notifications, or customer-support messages.
Complaints and Privacy Questions
If you have any questions, concerns, or complaints regarding our handling of personal information, please contact us.
We will review and respond to privacy-related requests in accordance with applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Baskon Mart Private Limited
Registered Address: S No 22, Sabzi Mandi, Gate No. 1, Narwal Mandi, New Fruit Market, Jammu – 180012, Jammu & Kashmir, India
Email: care@baskonmart.com
Phone: +91 8999956667
